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June 12, 2009 / Raffy Pekson II

Call Center Week Canada 2009

August 17-20, 2009
Toronto (venue to be announced)

20 Practitioner-Led Information Sessions

3 Hands- On Workshops focused on the Employee, The Customer, and Surviving the Downturn

New, Interactive learning formats including:

  • Fireside Chats
  • Interactive Game Shows with Attendee Participation
  • Peer-to-Peer Moderated Roundtables
  • Brainstorming Sessions
  • Out of the Box Thinking Sessions
  • Panel Sessions

Featuring Canada’s Top Speakers in 2009

  • David Ciccarelli, CEO, VOICE.COM
  • Kellie Garrett, SVP Strategy, Knowledge & Reputation, FARM CREDIT CANADA
  • Jean Shaw, Senior Director, Global Softare Support, SABRE INC.
  • Janet LeBlanc, Director of Customer Value Management, CANADA POST CORPORATION
  • Nitin Kawale, President, CISCO CANADA
  • Rhonda Stearns, Assitant Manager, Consumer Services, BRITISH COLUMBIA LOTTERY CORPORATION
  • Marc Hollenberg, Vice President, U.S. Telephone Service Centre, AMEX CANADA
  • Belinda Banks, Service Director, U.S. Telephone Service Centre, AMEX CANADA
  • Richard Moore, Vice President, Customer Services, ASSURANT SOLUTIONS- KINGSTON OPERATIONS CENTER
  • Brian Jones, Sr. Manager, Customer Contact, BEST BUY CANADA
  • Scott Williams, Assistant Vice Presidence, CANADIAN TIRE FINANCIAL SERVICES
  • Ron Glen, Executive Editor, CONTACT MANAGEMENT MAGAZINE
  • Patsy Bertoia, Managing Director, FEDEX CANADA
  • John Lishman, Chief Executive Geek, GEEKS ON THE WAY
  • David Bradshaw, Vice President of Sales and Service, ING DIRECT
  • Fawzia Drakes, Associate Director, Customer Care, LOYALTYONE, AIRMILES REWARD PROGRAM
  • Christopher Salvatore, Corporate Director of Workfoce, NCO CUSTOMER MANAGEMENT INC
  • Amar Sidhu, National Contact Sales Centre, TRADER CORPORATION
  • Greg Troxell, Customer Care Supervisor, UNITED STATIONERS SUPPLY
  • Ray Miller, Author, “That’s Customer Focus”
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